Welcome to Tropically Made's FAQs! Feel free to select our drop down menus. Should you have other queries, please do let us know! We'd love to hear from you! Contact us!
- Click the design or item you want to purchase
- Choose the size that matches you, be sure to check on our size charts before you decide
- Click Add to cart
- If you want to shop for more, simply click the "x" mark on the rightmost corner and continue shopping.
- Press the "check out" button if you've decided to get that particular item
- It will lead you to the information page
- Put your complete name, address, phone numbers.
- Press "Continue to Shipping"
- Press "Continue to Payment"
- For BDO and BPI payments, check the corresponding bank to which you're going to pay
- For COD, click "Office / Home delivery" This is only available for Metro Manila.
- Click next and you're done! You'll be getting a notification thru email or thru your registered mobile number
We have various payment options available for you and these are:
- COD ( Select locations within Metro Manila and provinces within the Philippines)
- Bank Transfer or Bank Deposit (Provinces and Metro Manila)
Yes we do! here's our BPI accounts.
STRAIGHTFORWARD FASHION MERCHANDISING
- BPI - 257-000-9454- Savings
- G-CASH (BPI)
Send a photo / scanned deposit slip to www.tropicallymade.com/pages/submit-proof-of-payment. Upload a clear photo or screenshot of the transaction and we will formally acknowledge this once we have received the proof of payment. It may take us 1 day to acknowledge payments.
Yes! You can make a deposit through our banks even without an existing account with them, just go to your nearest BDO or BPI branch and they'll gladly assist you in making a deposit manually.
Some cards are allowed especially if this is connected to your PAYPAL account. It's best to check first with your bank before resuming order/s.
You may enlist your email so that once the item has restocked or replenished, you will be informed automatically.
- Go to the item you want on our website.
- Click the photo or the item you want that's out of stock.
- Once you have entered the page, click the "Email me when available".
- We will inform you automatically once item has been replenished.
Our partner courier is LBC. We also have same day delivery coursed thru Lalamove, Grab and Mr. Speedy.
This depends on which courier we send your items:
Metro Manila: (Given that there's no delay)
- LBC: 2-3 Working Days
- Allow 3-4 more days on peak seasons (Christmas, holidays).
Provinces: (Given that there's no delay)
- LBC: 6-10 Working Days
- Allow 2-3 working days on peak seasons (Christmas, holidays).
We will give you a tracker link for items shipped via LBC. This will be sent to you thru email. If you haven't received a tracking number after 2 days, please fill out this form: https://www.tropicallymade.com/pages/online-requests-forms
Yes! We allow cancellations of orders if:
- The item / order hasn't been processed yet.
- The item / order hasn't been endorsed yet to our courier.
- If the item has been returned to us and then you decided to have it cancelled due to failure of delivery.
We do allow replacement and exchange if:
- If item/s has/have factory defect/s upon delivery (zippers, stitching).
- The size or item delivered was wrong.
- Click on this link (www.tropicallymade.com/pages/online-requests-forms) and accomplish the form. Upload a clear photo of the item, be sure the tag is still intact and the item is still in good condition.
- Our community team will then check the photo you sent if this will be approved for retrieval or exchange.
- Wait for out team to reply to your concern, it may take us 1 day to acknowledge to your concerns. Our community team may reach out to you to coordinate the delivery and pick up.
- For Metro Manila, the item will be retrieved by our in-house logistics team. Usually this takes 1 day. For provinces, kindly contact us for advise on how to have your item replaced.
- You may also have the option to return it on our stores too! Refer to this link www.tropicallymade.com/pages/our-stores for the list of our stores.
- Our sales associates will be happy to assist you with your returns, however, there's a process for returns and exchanging these with stocks available on store is not allowed.
- You can have your orders replaced or exchanged within 7 days. Be sure to bring your item (price tag intact), in good condition and your receipt.
Yes! We respect freedom of expression and we love it, when our customers give their feedback. Your reviews gives us an idea on what to maintain and what to improve more.
We will send you an automated email after you have purchased your item from us. You can tell us anything about the item.
Just tag us on your post and this will be automatically sent to our tagged feeds on Instagram.
Yes! Scroll this page and at the bottom you'll see it on the left side, be sure to put your correct and active email address. There's a surprise waiting once you have enlisted on newsletter program.