Welcome to Tropically Made's FAQs! Feel free to select our drop down menus. Should you have other queries, please do let us know! We'd love to hear from you! Contact us!

 

How do I make an order?
  • Click the design or item you want to purchase
  • Choose the size that matches you, be sure to check on our size charts before you decide
  • Click Add to cart
  • If you want to shop for more, simply click the "x" mark on the rightmost corner and continue shopping.
  • Press the "check out" button if you've decided to get that particular item
  • It will lead you to the information page
  • Put your complete name, address, phone numbers.  
  • Press "Continue to Shipping"
  • Press  "Continue to Payment"
  • For BDO and BPI payments, check the corresponding bank to which you're going to pay
  • For COD, click "Office / Home delivery" This is only available for Metro Manila.
  • Click next and you're done! You'll be getting a notification thru email or thru your registered mobile number
What are your payment options?

We have various payment options available for you and these are:

  • PAYPAL
  • COD ( Metro Manila)
  • Bank Transfer or Bank Deposit (Provinces and Metro Manila)
Do you have a bank account for payments?

Yes we do! here's our BDO and BPI accounts. 

STRAIGHTFORWARD FASHION MERCHANDISING

  • BPI - 2803-0016-96- Savings
  • BDO - 0105-3000-3880 - Savings
  • G-CASH (BDO) 
  • LBC Direct to Bank account Remittance (BPI)

Send a photo / scanned deposit slip to alexa@tropicallymade.com. We will formally acknowledge this once we have received the proof of payment.

Can I still make a deposit even though I don't have an account with BDO or BPI?

Yes! You can make a deposit through our banks even without an existing account with them, just go to your nearest BDO or BPI branch and they'll gladly assist you in making a deposit manually.

Do you accept credit cards for online orders?

Some cards are allowed especially if this is connected to your PAYPAL account. It's best to check first with your bank before resuming order/s.

What do I do if the item is out of stock?

You may enlist your email so that once the item has restocked or replenished, you will be informed automatically.

  • Go to the item you want on our website.
  • Click the photo or the item you want that's out of stock.
  • Once you have entered the page, click the "Email me when available".
  • We will inform you automatically once item has been replenished.
Do you have physical stores?

Sure we'd love to see you! please refer to this link www.tropicallymade.com/pages/our-stores.

Here's the list of our stores.

  • TriNoma
  • Glorietta 2
  • Alabang Town Center
  • Ayala Center Cebu
Who are your partner couriers?

Our partner couriers are Black Arrow and Byway. 

How long will it take my orders to arrive?

This depends on which courier we send your items:

Metro Manila: (Given that there's no delay)

  • BLACK ARROW - 3-4 working days .
  • BYWAY - 2-3 working days.
  • Allow 3-4 more days on peak seasons (Christmas, holidays).

Provinces: (Given that there's no delay)

  • BLACK ARROW - 5-12 working days .
  • BYWAY - 5-10 working days.
  • Allow 5-6 working days on peak seasons (Christmas, holidays).
How Do I tracker my order/s?

We will give you a tracker link for items shipped via BlackArrow and Tracker code with details if shipped via BYWAY.

Do you allow cancellations of orders?

Yes! We allow cancellations of orders if:

  1. The item / order hasn't been processed yet.
  2. The item / order hasn't been endorsed yet to our courier.
  3. If the item has been returned to us and then you decided to have it cancelled due to failure of delivery.
Do you allow replacement and exchange

We do allow replacement and exchange if:

  1. If item/s has/have factory defect/s upon delivery (zippers, stitching).
  2. The size or item delivered was wrong.
Online return and exchange?
  • Complete accomplished Return and Exchange Form.
  • Photo of the item, be sure it the tag is still intact and unattached from the item. If the price tag is already removed, this will invalidate your claim.
  • Email it to alexa@tropicallymade.com.
  • For Metro Manila, the item will be retrieved by our logistics team. Usually this takes 1 day. For provinces, kindly contact us for advise on how to have your item replaced.
  • You may also have the option to return it on our stores too! Refer to this link www.tropicallymade.com/pages/our-stores for the list of our stores.
  • Our sales associates will be happy to assist you with your returns, however, there's a process for returns and exchanging these with stocks available on store is not allowed.
Physical store's replacement / exchange policy?
  • You can have your orders replaced or exchanged within 7 days. Be sure to bring your item (price tag intact), in good condition and your receipt.
Do you allow your customers to do a review?

Yes! We respect freedom of expression and we love it, when our customers give their feedback. Your reviews gives us an idea on what to maintain and what to improve more.

Where do I put my review?

We will send you an automated email after you have purchased your item from us. You can tell us anything about the item. 

Feature me on Instagram, Please?

Just tag us on your post and this will be automatically sent to our tagged feeds on Instagram.

Where do I enlist when If I want to subscribe to your newsletters?

Yes! Scroll this page and at the bottom you'll see it on the left side, be sure to put your correct and active email address. There's a surprise waiting once you have enlisted on newsletter program.